Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact details such as your name, email address, and phone number
• Communications and enquiry details submitted via our contact forms, chatbot, or email
• Website usage data, including cookies and analytics, when you visit our site

PPS may collect high-level financial and property-readiness information that you voluntarily provide through tools such as AI Property Discovery, calculators, enquiries or consultations — for example, approximate household income, property budget, available funds, and property goals or readiness. We use this information to understand your objectives and provide relevant property strategy information and services. This is general, high-level information only and is not detailed lending or credit information. Detailed lending, credit and finance advice is provided by appropriately authorised and licensed finance professionals (such as mortgage brokers) where specialist services are required. PPS may connect you with those professionals, and they are solely responsible for any detailed financial information they collect from you and for the finance advice or services they provide. PPS is not responsible for information collected, stored, or handled by those third parties.

We only collect information that is necessary for the services we provide. Where practicable, we collect information directly from you.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide property strategy advice
• Schedule and conduct consultation sessions
• Send you educational resources, guides, and relevant market insights (where you have opted in)
• Improve our website, tools, and services

3. Disclosure of Information

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our business — such as finance brokers, conveyancers, builders, and technology platforms — but only where it is necessary to deliver the services you have requested, and subject to appropriate confidentiality obligations.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored securely and retained only for as long as required for the purposes for which it was collected, or as required by law.

5. Access and Correction

You may request access to, or correction of, the personal information we hold about you. To make such a request, please contact us using the details provided at the bottom of this page. We will respond to your request within a reasonable timeframe.

6. Marketing and Communications

Where you have consented to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. We will honour your request promptly.

7. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and to collect analytics about website usage. You can control cookies through your browser settings, though disabling them may affect some functionality.

8. Complaints

If you believe we have mishandled your personal information, you may lodge a complaint with us. We will investigate and respond in accordance with our complaints handling process. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).